Telehealth was a brand new experience for home visitors. Most weren’t comfortable with the medium of video visits. As a leader this is really difficult because we felt like the blind leading the blind.

Sam’s training is tailored to each program, with role playing through live demonstrations. As a client we were involved in developing customized sessions and training. We knew the training really impacted our home visitors in subsequent meetings, hearing home visitors quote things that they learned at the training.

After the training series our home visitors have increased video visits (vs. phone calls) as a percent of total visits. With better quality experience for clients and home visitors from lighting to sound. 

Sam’s training was recommended by my organization, the Visiting Nurse of New York.

Her passion, knowledge, and ability to captivate her audience made Sam exceptional! I'm a manager who now feels more comfortable in supporting my team with the delivery of telehealth services.

If you are considering the training, go for it! You have nothing to lose!

We wanted to bring in expertise for clinics the public health department funds to roll out telehealth. The clinic didn't have any prior experience conducting telehealth group, and we wanted to support and provide expertise needed to guide them through setting up their telehealth diabetes management program.

Sam tackles every problem with creativity and pragmatism - she really helped the clinic think strategically about how they were building their program and was able to guide them through best practices in terms of patient engagement and staff training. She asks thoughtful questions to get to the root of issues, and brings such a level of professionalism and enthusiasm to this work.  

Sam then trained the staff on best practices for virtual diabetes education. At our next call the clinical lead described how important the training was to get the whole staff on board with telehealth delivery of their program. She also shared how much more comfortable and prepared they were because of Sam's training. The clinic successfully completed their first patient cohort, all via telehealth, and are set up for getting their diabetes education program accredited later this year!

I thought Sam was knowledgeable about telehealth, but also committed time to learn about the specifics of our program and was able to make meaningful contributions because she understood what we do.

I learned some better tricks on camera positioning and lighting, how to better do shares of screens, and ways to encourage video visits better with my clients. I would encourage others to work with her - she was enthusiastic and helpful.

After our NFP program moved all services to telehealth due to COVID-19, the nurses needed coaching on how to deliver services over telehealth quickly.

Sam listened and took the time to understand our needs in order to get to the heart of our challenges. We have seen an increase in our data related to telehealth video visits. Now we have the knowledge we need to move forward and provide telehealth services to clients in need.

Personally, I'm more confident on camera and look more professional. I also have fewer issues with internet connection and technology.